Last Updated: 7 June 2026
1. Introduction
This Privacy Policy ("Policy") describes how pkrbet ("pkrbet", "we", "us", "our"), the operator of the online betting and gaming platform accessible at pkrbet.lat, collects, uses, stores, and discloses personal information obtained from users ("User", "you", "your") of the pkrbet platform and any associated services.
pkrbet is committed to protecting the privacy and security of all users, including the more than one million registered players across Pakistan — from Karachi and Lahore to Islamabad, Rawalpindi, and Faisalabad. We take our obligations under applicable data protection frameworks seriously and have designed this Policy to be transparent and straightforward to read.
By registering an account at pkrbet, accessing the platform, or using any of its services — including cricket betting, PSL markets, live casino, slots, or payment functions — you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should not register or continue using the pkrbet platform.
This Policy should be read alongside the pkrbet Terms & Conditions, available at pkrbet.lat/terms-conditions. Together, these documents constitute the full framework governing your use of pkrbet.
2. Data We Collect
pkrbet collects personal data only to the extent necessary to operate the platform safely, comply with applicable legal and regulatory requirements, and deliver a quality user experience. The categories of personal data we may collect include:
- Identity Data: Full legal name, date of birth, national identity card number (CNIC) or passport number, as required for Know Your Customer (KYC) verification.
- Contact Data: Mobile phone number (including JazzCash and Easypaisa registered numbers), email address, and city of residence within Pakistan.
- Financial Data: Payment method identifiers (e.g., JazzCash wallet number, Easypaisa account reference, bank account details for HBL, UBL, Meezan Bank, Bank Alfalah), deposit and withdrawal transaction history, and PKR wallet balance records.
- Transactional Data: Details of all bets placed, games played, bonuses claimed, and account activity timestamps.
- Technical Data: IP address, device type, operating system, browser type and version, mobile network operator, session duration, and page interaction data collected via server logs and analytics tools.
- Profile Data: Username, password (stored in hashed, salted form — never in plain text), account preferences, communication settings, and responsible gaming limit configurations.
- Communications Data: Content of support chat transcripts, emails submitted to pkrbet support, and any feedback, complaints, or correspondence you send to pkrbet.
3. How We Collect Data
pkrbet collects personal data through the following mechanisms:
- Direct submission: When you register an account, complete KYC verification, submit a deposit or withdrawal request, or contact pkrbet support, you provide data directly to us.
- Automated technical collection: As you navigate and use the pkrbet platform, technical data is collected automatically through server logs, session tracking, and first-party analytics. This includes page visits, clickstream data, and in-game interaction events.
- Payment processing partners: When you initiate a financial transaction, pkrbet receives confirmation and reference data from our payment gateway partners (including JazzCash and Easypaisa gateway operators and partner banking institutions) sufficient to verify and record the transaction in your pkrbet account.
- Identity verification services: During KYC checks, pkrbet may use a third-party document verification service to validate the authenticity of identity documents submitted by users. These services receive only the data necessary for the verification function.
- Cookies and similar technologies: pkrbet uses first-party cookies and similar session technologies. See Section 7 for full details.
4. How We Use Your Data
pkrbet uses the personal data it holds for the following purposes:
- To create and maintain your pkrbet account and verify your identity in compliance with applicable KYC requirements.
- To process deposits, withdrawals, and other financial transactions in PKR via JazzCash, Easypaisa, and partner banking channels.
- To provide access to all pkrbet platform features including cricket betting, PSL markets, live in-play betting, slots, fish shooting games, and live casino tables.
- To manage bonus eligibility, promotional offers, and loyalty programme participation.
- To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in the pkrbet Terms & Conditions.
- To respond to customer support enquiries, complaints, and dispute resolutions.
- To enforce responsible gaming measures, including monitoring for at-risk behaviour patterns, processing self-exclusion requests, and enforcing user-set deposit and loss limits.
- To communicate with you regarding your account, including transactional notifications, security alerts, and — where you have opted in — marketing communications about pkrbet promotions.
- To improve the pkrbet platform through aggregate, anonymised analysis of usage patterns. No individual user is identified in this analytical process.
5. Legal Basis for Processing
pkrbet processes your personal data on the following legal bases:
- Contractual necessity: Processing required to fulfil pkrbet's obligations under the Terms & Conditions you accepted at registration — including account management, bet processing, and payment handling.
- Legal obligation: Processing required to comply with applicable anti-money laundering laws, KYC obligations, and regulatory reporting requirements imposed on gaming operators.
- Legitimate interests: Processing necessary for pkrbet's legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and interests.
- Consent: Processing for optional purposes such as marketing communications, where you have given explicit consent. You may withdraw consent at any time by updating your communication preferences in your pkrbet account settings.
6. Data Sharing and Disclosure
pkrbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Data is shared only in the following limited and controlled circumstances:
- Payment processors: Transaction data is shared with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers strictly to the extent required to process your requested financial transaction.
- Identity verification providers: Document and biometric data submitted for KYC may be shared with a third-party verification service provider engaged by pkrbet for this purpose. Such providers are bound by data processing agreements obligating them to use the data solely for verification.
- Regulatory and law enforcement authorities: pkrbet may be required by law or by the order of a competent authority to disclose certain user data. pkrbet will comply with legally valid data requests and, where legally permitted, will notify the affected user.
- Service providers: Technical service providers (hosting, analytics, security infrastructure) who support the operation of the pkrbet platform may process certain technical data in the course of providing their services. All such providers are engaged under data processing agreements that restrict their use of your data to the agreed service delivery purpose only.
7. Cookies and Tracking Technologies
pkrbet uses first-party cookies and similar session storage technologies to operate the platform effectively. These technologies are used for the following purposes:
- Session cookies: Required to maintain your logged-in state during a pkrbet session. These are deleted automatically when you close your browser or log out.
- Preference cookies: Store settings such as language preferences, display preferences, and responsible gaming reminder configurations. Persist across sessions until cleared.
- Security cookies: Used to detect and prevent fraudulent login attempts, CSRF attacks, and other security threats to your pkrbet account.
- Analytics cookies: First-party analytics data is collected to understand aggregate platform usage patterns. This data is anonymised and does not identify individual users.
pkrbet does not use third-party advertising cookies or tracking pixels for behavioural advertising purposes. You can manage cookie settings through your browser, but disabling session cookies will prevent you from logging in to the pkrbet platform.
8. Data Retention
pkrbet retains personal data for as long as your account is active and for a minimum period of five (5) years following account closure, in order to satisfy anti-money laundering record-keeping requirements and to enable resolution of any disputes or regulatory enquiries that may arise during this period. Financial transaction records are retained for a minimum of seven (7) years in accordance with applicable financial record-keeping requirements. After the relevant retention period has elapsed, data is securely deleted or irreversibly anonymised.
9. Security Measures
pkrbet implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the pkrbet platform.
- Passwords stored exclusively in salted cryptographic hash form — plaintext passwords are never stored or visible to any pkrbet employee.
- Access to personal data restricted to authorised pkrbet personnel on a strict need-to-know basis.
- Regular security audits and penetration testing of the pkrbet platform infrastructure.
- Optional two-factor authentication (2FA) available to all pkrbet account holders.
- Automated anomaly detection systems that flag unusual login or transaction activity for human review.
Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkrbet will notify affected users without undue delay in accordance with applicable breach notification obligations.
10. Your Privacy Rights
As a pkrbet user, you have the following rights in relation to your personal data:
- Right of access: You may request a copy of the personal data pkrbet holds about you.
- Right to rectification: You may request correction of inaccurate or incomplete personal data held in your pkrbet account.
- Right to erasure: You may request deletion of your personal data in circumstances where pkrbet no longer has a legal basis for retaining it. Note that data subject to regulatory retention obligations cannot be deleted before the relevant retention period expires.
- Right to restriction: You may request that pkrbet restrict the processing of your data in certain circumstances while a dispute or correction request is pending.
- Right to portability: You may request a copy of your personal data in a structured, machine-readable format where technically feasible.
- Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact the pkrbet support team via live chat or by email. pkrbet will respond to verified requests within 30 days. Identity verification may be required before data access or deletion requests are fulfilled.
11. Children's Privacy
The pkrbet platform is strictly for users aged 18 years and above. pkrbet does not knowingly collect personal data from individuals under the age of 18. If pkrbet becomes aware that a user under the age of 18 has registered an account or submitted personal data, that account will be immediately suspended and all associated data will be deleted. If you believe a minor has accessed the pkrbet platform, please contact support immediately.
12. Changes to This Policy
pkrbet reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data practices, or the services offered on the platform. Material changes will be communicated to registered users via their registered email address or via an in-platform notification at least seven (7) days before the change takes effect. The "Last Updated" date at the top of this Policy will be revised with each update. Continued use of the pkrbet platform after the effective date of a revised Policy constitutes acceptance of the changes.
13. Contact Us
For all privacy-related enquiries, requests to exercise data rights, or concerns regarding pkrbet's data practices, please contact our support team. We are available 24 hours a day, 7 days a week via live chat on the platform, and respond to email enquiries within 2 business days.
Contact email: [email protected]
Please mark the subject of your email "Privacy Request" to ensure it is routed directly to our data protection team for priority handling.